Xtreme Graphics Help Center: Frequently Asked Questions
If you have additional questions, please contact our friendly and knowledgeable staff.
What is your phone number and operating hours?
Can I get a free quote?
Is there a minimum quantity I have to order?
How many ink colors can I have screen printed?
Can I design my own shirt?
What about privacy and security?
What is the Xtreme™ Guarantee?
What file types are accepted for supplied artwork?
What resolution is preferred for my artwork?
Can Xtreme Graphics create my artwork?
Can I create a sketch and have it transferred to a shirt?
What is the charge for illustration services?
Call us at 1-800-708-3959 (toll-free) or (812) 989-6948, Monday through Friday 8:30AM to 10:00PM EST. You can send an email any time to firstname.lastname@example.org
Yes! We want your business and quotes are always free. Click here to submit your information and receive your FREE Quote.
Yes—6 shirts is the minimum required quantity per order.
At Xtreme Graphics, we’ll print up to six (6) colors on a shirt.
Yes…we make it easy and fun. Click here to go to our online design area to select your shirt style and create your own design. If you already have artwork, please email it to us. You can even send a description of the design you want, or fax us a sketch (866) 883-7881, and we’ll create artwork for you at $25/hour (most one color jobs take one hour or less to complete) — we will supply a free quote.
No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most credit cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.
It’s our goal and commitment to provide the best quality custom screen printed shirts available and we stand behind our work. We will be happy to fix any mistake made by Xtreme Graphics, all we ask is that you report the mistake to Xtreme Graphics within 24 hours after you receive your order.
We accept the following file formats: CDR, EPS, AI, TIF, PSD, PDF, JPEG, BMP, GIF Be sure to convert type to paths or outlines, or supply the font used.
The maximum imprint area size is 11.5” wide x 11.5” high. For imprinting on a pocket or for a chest logo, the maximum size is 3.25” wide x 3.25” high.
Yes! Simply email a description of the design you would like on your shirt. (See “What is the charge for illustration services?” below.)
Yes! Fax us your sketch to (866) 883-7881. (See “What is the charge for illustration services?” below.)
To create your custom artwork, we charge $25.00/hour. Most one color jobs take one hour or less to complete.
No. At Xtreme Graphics, UPS Ground shipping is FREE! If you prefer another carrier or need expedited shipping, we will happily arrange for that at your expense, just give us a call.
7-10 days after artwork has been approved.
Production starts after the design and order information has been approved. Any changes MUST be made before production starts, or additional charges will be incurred.
Yes…we accept Visa, Master Card, American Express, Discover. Orders placed through our Design Center are processed securely through LinkPoint.
Credit cards charges are invoiced at time of shipment. C.O.D. is available with a $10.00 fee. Net 30 days are accepted for companies and organizations who have applied for and been approved for credit. Company P.O. orders must be submitted in advance.
Due to the custom nature of your order, Xtreme Graphics accepts NO RETURNS unless we are at fault for the mistake. We will then replace the order or credit your invoice.