Xtreme Graphics Help Center: Frequently Asked Questions
If you have additional questions, please contact our friendly and knowledgeable staff.
Products/Ordering
What is your phone number and operating hours?
Can I get a free quote?
Is there a minimum quantity I have to order?
How many ink colors can I have screen printed?
Can I design my own shirt?
What about privacy and security?
Artwork/Specifications
What file types are accepted for supplied artwork?
What resolution is preferred for my artwork?
Can Xtreme Graphics create my artwork?
Can I create a sketch and have it transferred to a shirt?
What is the charge for illustration services?
Turnaround/Shipping
Do I have to pay for shipping?
What is the average turnaround time of an order?
When does production on my shirts start?
Payment/Returns
What is your return policy?
What are the payment terms?
Do you accept credit cards?
Products/Ordering
What is your phone number and operating hours?
Call us at 1-800-708-3959 (toll-free) or (812) 989-6948, Monday through Friday 8:30AM to 10:00PM EST. You can send an email any time to orders@xgtees.com
Can I get a free quote?
Yes! We want your business and quotes are always free. Click here to submit your information and receive your FREE Quote.
Is there a minimum quantity I have to order?
Yes—6 shirts is the minimum required quantity per order.
How many ink colors can I have screen printed?
At Xtreme Graphics, we’ll print up to six (6) colors on a shirt.
Can I design my own shirt?
Yes…we make it easy and fun. Click here to go to our online design area to select your shirt style and create your own design. If you already have artwork, please email it to us. You can even send a description of the design you want, or fax us a sketch (866) 883-7881, and we’ll create artwork for you at $25/hour (most one color jobs take one hour or less to complete) — we will supply a free quote.
What about privacy and security?
No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.
Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most credit cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.
Artwork/Specifications
What file types are accepted for supplied artwork?
We accept the following file formats: CDR, EPS, AI, TIF, PSD, PDF, JPEG, BMP, GIF Be sure to convert type to paths or outlines, or supply the font used.
What resolution is preferred for my artwork?
The maximum imprint area size is 11.5” wide x 11.5” high. For imprinting on a pocket or for a chest logo, the maximum size is 3.25” wide x 3.25” high.
Can Xtreme Graphics create my artwork?
Yes! Simply email a description of the design you would like on your shirt. (See “What is the charge for illustration services?” below.)
Can I create a sketch and have it transferred to a shirt?
Yes! Fax us your sketch to (866) 883-7881. (See “What is the charge for illustration services?” below.)
What is the charge for illustration services?
To create your custom artwork, we charge $25.00/hour. Most one color jobs take one hour or less to complete.
Turnaround/Shipping
Do I have to pay for shipping?
No. At Xtreme Graphics, UPS Ground shipping is FREE! If you prefer another carrier or need expedited shipping, we will happily arrange for that at your expense, just give us a call.
What is the average turnaround time of an order?
7-10 days after artwork has been approved.
When does production on my shirts start?
Production starts after the design and order information has been approved. Any changes MUST be made before production starts, or additional charges will be incurred.
Payment/Returns
Do you accept credit cards?
Yes…we accept Visa, MasterCard, American Express, Discover. Orders placed through our Design Center are processed securely through LinkPoint.
What are the payment terms?
Credit cards charges are invoiced at time of shipment. C.O.D. is available with a $10.00 fee. Net 30 days are accepted for companies and organizations who have applied for and been approved for credit. Company P.O. orders must be submitted in advance.
What is your return policy?
Due to the custom nature of your order, Xtreme Graphics accepts NO RETURNS unless we are at fault for the mistake. We will then replace the order or credit your invoice.